✓ Find yourself saying 'yes' to people's requests when you really want to say 'no?'
✓ Bottle up or fail to express your discontent, even if you think it's justified?
✓ 'Give in' to others for a while, but eventually become irritable or even angry?

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves.

Different Types of Behaviour

Causes and Effects of Behaviour Types

Assertiveness and You

Personal Communication Styles

Getting Our Thinking Right

Body Language and Assertiveness

Saying the Right Things

Overview of Assertiveness Techniques

This is a one day course aimed at all levels of management.

Course fees dependant on location and delegate numbers.