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Assertiveness At Work
 

Do You?

✓ Find yourself saying 'yes' to people's requests when you really want to say 'no?'
✓ Bottle up or fail to express your discontent, even if you think it's justified?
✓ 'Give in' to others for a while, but eventually become irritable or even angry?

Course Aims

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves.

Course Overview

  • Different Types of Behaviour
  • Causes and Effects of Behaviour Types
  • Assertiveness and You
  • Personal Communication Styles
  • Getting Our Thinking Right
  • Body Language and Assertiveness
  • Saying the Right Things
  • Overview of Assertiveness Techniques
  • This is a one day course aimed at all levels of management.

    Course fees dependant on location and delegate numbers.

    For details of our next course or to discuss a booking for your organisation please email me or call 07809 484657 for further details.

     
     

    © 2019 Jon Kestell, Spiral Wellbeing, trading address 115 Marldon Road, Paignton TQ3 3NN. Providing staff training, wellbeing training, stress management and stress prevention courses throughout the UK, United Kingdom, England, Scotland and Wales.